The Consumer Matters is the blog of Leslie Grandy, aka Gearhead Gal.  My passion is creating and delivering compelling products that delight customers through simple and elegant user experience design.

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The Haggler Is My Hero

Every local news station in the country has a consumer advocate who rights the wrongs of their audience, from bad dry cleaners to absentee landlords. The stories they recount are also personal ones, painted with tears and broken hearts of consumers' dreams shattered.  Over time, these white knights have filled the air waves with maudlin, ratings enhancing tales.

And then there is The Haggler. The New York Times' answer to "7 On Your Side" or "Ask Jesse". And like the venerable Times, The Haggler takes a higher road in his literary explorations of consumers' woes.  Well written, insightful, and focused in his upbraiding of wireless carriers, cable companies, rental car agents and countless inhospitable customer service reps, The Haggler's columns are a Sunday must read for me.

This Sunday's column, readable here, epitomizes what I love about this righter of consumer wrongs.  It all boils down to "The Catch."


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